Purpose of the Job
Support our customers and ensure we are the most trusted, most helpful, and most responsive.
Good attention to detail acts with honesty and integrity and a good communicator. Needs to be goal-driven and enjoy a fast-paced environment. Problem solver. Must be positive and communicative and someone who keeps their promises. Understanding or willing to learn relevant standards and regulations. Remain calm with customers in tense situations.
Good computer knowledge, good at reading, writing, and speaking the English language. Must have 2+ years of internal sales and customer service experience.
Manage the ticket management system and ensure that all our valued customers have the confidence and knowledge that their quote, order, and service requirements will be delivered on time and in full.
To fulfill the FIXFAST team’s promises in providing maximum safety with minimum fuss to our customers. Meet the key performance indicators.
Key Performance Indicators
OTTC (On time ticket completion) & Sales Goals